Refund policy

RETURN & EXCHANGE

 

To start a return or exchange request, click the button below. Kindly note that this return portal is only valid for purchases made online.

 Start Return

 

What's your return and exchange policy?

Requests for changes in color, design, size and gender for online orders are accepted within 14 calendar days upon fulfillment. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging and the sales invoice). We reserve the right to refuse worn or customer damaged merchandise. Embroidered, Customized, BYOS, Special Offer, Sale, Last Chance to Buy items are final sale and cannot be returned for a refund or exchange.

  1. Once in the portal, please place the reasons why you’d like to have the item exchanged.

  2. Make sure to add photos.

  3. After that, you will receive a confirmation and further instructions on how to return your order.

  4. Once received, you will receive store credit which can be used for your next order! 

Upon receiving our confirmation email for your return request, you must ship the items back to us within 14 calendar days. If the return items and the required sales invoice are not received within this timeframe, we reserve the right to cancel or forfeit the return request.

Please make sure to include original sales invoice when returning your items.

How do I return items purchased in-store?

Items purchased in-store may be returned or exchanged at any of our physical store locations. Please note that in-store purchases cannot be processed for return or exchange online.

How does the Store Credit work?

After validation of your item/s for return or exchange are deemed qualified, a Store Credit Code will be issued to you via email. Store Credit amounts may be used in multiple transactions until fully depleted.

What is your standard response time?

Please anticipate a reply from our Customer Support Team within 24-48 hours. We are available from Monday to Friday (excluding Holidays). Rest assured your concern will be addressed at the soonest possible time.

Can I exchange the color of my order?

Requests for changes in color, design, size and gender for online orders are accepted within 14 calendar days upon fulfillment. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging). We reserve the right to refuse worn or customer damaged merchandise. Embroidered, Customized, BYOS, Special Offer, Sale, Last Chance to Buy items are final sale and cannot be returned for a refund or exchange.

Upon receipt of the returned items, online return processing will take up to 7 business days.