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Frequently Asked Questions
View All FAQsHow do I place an order?
To place an order, simply browse our collection and select the items you wish to purchase by clicking "Add to Cart." When you are ready to proceed, click the cart icon at the top of the page and follow the checkout instructions to provide your shipping information and complete your payment. Once your order has been successfully placed, you will receive a confirmation email with your order details. Should you require any assistance, our customer support team is available to help.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact our support team as soon as possible. We'll do our best to accommodate changes before your order is processed for shipping.
How long will it take to receive my order?
Delivery times vary by location. You'll receive an estimated delivery window at checkout and tracking details once your order ships.
How can I track my shipment?
Once your order ships, we'll email you a tracking link so you can follow your parcel every step of the way.
What is your return or exchange policy?
We accept returns and exchanges within the stated window, provided items are unworn and in original condition. Visit our Returns & Exchanges page for full details.
Do I need an account to place an order?
No — you can check out as a guest, but guest orders don’t earn rewards. Create an account to join Hospitality Rewards automatically, earn on every purchase, and unlock more perks as you move up our membership tiers. You’ll also be able to track orders and check out faster next time.
