FAQs
Products
Currently, our standard lead time is on or before 10 business days for orders without embroidery services and 15 business days for orders with embroidery services. If they are done much earlier than expected we will definitely send your orders sooner.
Most definitely! You may choose to order your items separately.
Definitely! A team or bulk order is considered 50 sets and above. Kindly email support@shopwhitecoat.com
We do offer sizes up to XXL for both women and men.
Yes we will. We are currently in the process of evaluating our plus size offerings and will let you know as soon as they drop.
We are considering this. Will let you know as soon as they drop.
Embroidery
Yes, we do! We offer Name & Designation Embroidery, Back Embroidery as well as custom Hospital Logo Embroidery Services. All items ordered with embroidery services are final sale.
Our standard embroidery lead time is currently 15 business days. If they are done much earlier than expected we will definitely send your orders sooner.
We offer Name & Designation Embroidery, Back Embroidery as well as custom Hospital Logo Embroidery Services for our Movetech® scrub tops & White Coat Pro+® coats.
There is a 25 character limit including spaces per line for name and designation embroidery and back embroidery. This is done to ensure the quality and legibility of our embroidered output.
We most definitely can make a custom logo for you for the chest pocket of your Movetech® scrub tops & White Coat Pro+® coats. A programming fee of Php1,500.00* will be charged apart from the embroidery fee of Php550.00 per piece of clothing to be embroidered. Kindly select
CUSTOM LOGO and add to bag. You will be charged with the embroidery
fee per item of Php550.00. Kindly email us your custom logo at support@shopwhitecoat.com for further instructions and applicable charges.
All sales are final. Cancellations of orders are not accepted.
We offer several payment options such as credit cards (Visa, Mastercard, JCB, American Express) and online payment platforms like GCash & GrabPay.
Currently, we do not offer Cash-On-Delivery arrangements.
We issue automated BIR registered Sales Invoices for every order as our products are classified as goods. Official Receipts are issued for Services.
Kindly input your company name and TIN number on the spaces provided for in the Shipping Address before you checkout.
Since our system is fully automated, we are unable to issue manual receipts. Kindly input your company name and TIN before checkout.
Order Changes
Requests for changes in color, design, size and gender are accepted within 14 calendar days from receipt of delivery. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging). We reserve the right to refuse worn or damaged
merchandise. Embroidered, Special Offer, Sale, Last Chance to Buy items are also final sale and cannot be returned for a refund or exchange.
Embroidered items are final sale and cannot be revised after checkout.
We are sorry this happened, and we have definitely been there. We understand that mistakes happen and we want to do whatever we can to get your order to you ASAP.
We can accommodate changes in shipping details for as long as the order has not been turned over to our courier. Kindly email your correct shipping details to support@shopwhitecoat.com at the soonest possible time. If the order has already been turned over by our Packing Team to our courier, we will be unable to accommodate any changes. Your order will automatically be returned to our packing facility if it is not received in your original shipping address.
Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will have to settle the cost of re-delivery. Kindly ensure that you or an authorized representative is available to receive your order.
We are sorry this happened, and we have definitely been there. We understand that mistakes happen and we want to do whatever we can to get your order to you ASAP.
We can accommodate changes in shipping details for as long as the order has not been turned over to our courier. Kindly email your correct shipping details to support@shopwhitecoat.com at the soonest possible time. If the order has already been turned over by our Packing Team to our courier, we will be unable to accommodate any changes. Your order will automatically be returned to our packing facility.
Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will have to settle the cost of re-delivery and a Php200.00 surcharge for the additional processing of your order. Kindly ensure that you or an authorized representative is available to receive your order.
The simplest solution to this problem is to carefully enter and review your address before placing your order.
Order Process
1. Upon successfully
ordering through our website, you will receive an automated payment confirmation via email in the email address you designated. (Please make sure you entered the correct email address in the order details
section.)
2. When your order has been shipped out to our authorized courier either through Entrego Fulfillment Solutions Inc. for Philippine orders or
DHL Express (Philippines) Corp. for international orders, an
automated email will be sent to you informing you that your order has been sent out. This message includes the tracking number / waybill number of your order from our designated courier. Please expect your
order to be updated on the courier’s website within 24 hours after receiving the email. This gives ample time for your order to arrive at the courier’s sorting facility.
Delivery
Currently, your orders are delivered Entrego Fulfillment Solutions Inc. for the Philippines and DHL Express (Philippines) Corp.
For our Philippine customers its P200 (Luzon Area), P300 (Visayas Area) and P400 (Mindanao Area). While for international order, it would depend on the prevailing rate of our authorized courier DHL Express (Philippines) Corp. based on the country you wish to ship the order to. Shipping Rates and Lead Time may vary for Bulk Orders.
Currently, our standard lead time is on or before 10 business days for orders without embroidery services and 15 business days for orders with embroidery services. If they are done much earlier than expected we will definitely send your orders
sooner.
Once your order has been picked up by our couriers, you may track your order by entering your tracking / waybill number on the following
websites:
For Philippine Orders: https://track.entrego.org/search
For International Orders:
https://www.mydhli.com/global-en/home/tracking.html
An automated email will be sent to you with a tracking / waybill number from our authorized courier once your order is ready. Kindly ensure that you or an authorized representative is available to receive your
order.
In case your package was not successfully delivered due to non-receipt, closed office / home, our courier will attempt to redeliver your order the following day. However, after the 2nd unsuccessful attempts
to deliver, the courier will automatically return your order to our packing facility.
Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will
have to settle the cost of re-delivery.
In compliance with international standards, we process orders separately on a per order / transaction basis.
Return and Exchange Policy
Requests for changes in color, design, size and gender are accepted within 14 calendar days of receipt of delivery subject to availability. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging). We reserve the
right to refuse worn or damaged merchandise. Embroidered,
Special Offer, Sale, Last Chance to Buy items are also final sale and
cannot be returned for a refund or exchange.
Should your preferred item for exchange be unavailable, a Store Credit can be extended which you may use on your next order.
Kindly email your request for returns / exchange to returns@shopwhitecoat.com to process your request. Our customer support team will validate your request and if deemed valid, will send you the link to our Returns & Exchange Online Form which you should accomplish if you wish to proceed. We will require you to send back the item for return/exchange at your own cost. Upon receipt of your item/s at our office a physical validation will be conducted. We reserve the right to accept or reject the request should they fail to comply with our terms and conditions for returns and exchanges.
After validation of your item/s for return or exchange are deemed qualified, a Store Credit Code will be issued to you via email. Store Credit amounts may be used in multiple transactions until fully depleted.
Please anticipate a reply from our Customer Support Team within 24-48 hours. We are available from Monday to Friday (excluding Holidays). Rest assured your concern will be addressed at the soonest possible time.
Request of changes in color, design, size and gender are accepted within 14 calendar days of receipt of delivery. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging). We reserve the right to refuse worn or damaged
merchandise. Embroidered, Special Offer, Sale, Last Chance to Buy items are also final sale and cannot be returned for a refund or exchange.
SHIPPING & HANDLING
We ship worldwide exclusively through our courier partners Entrego Fulfillment Solutions Inc. for Philippine orders and
DHL Express (Philippines) Corp. for international orders.
For our Philippine customers its P200 (Luzon Area), P300 (Visayas Area) and P400 (Mindanao Area). While for international order, it would
depend on the prevailing rate of our authorized courier DHL Express (Philippines) Corp. based on the country you wish to ship the order to. Shipping Rates and Lead Time may vary for Bulk Orders.
Currently, our standard lead time is on or before 10 business days for orders without embroidery services and 15 business days for orders with embroidery services. If they are done much earlier than expected we will definitely send your orders sooner.
Upon successfully ordering through our website, you will receive an automated payment confirmation via email in the email address you designated. (Please make sure you entered the correct email address
in the order details section.)
When your order has been shipped out to our authorized courier either through Entrego Fulfillment Solutions Inc. for Philippine orders or DHL Express (Philippines) Corp. for international orders, an automated email will be sent to you informing you that your order has been sent out. This message includes the tracking number / waybill number of your order from our designated courier. Please expect your order to be updated on the courier’s website within 24 hours after receiving the email. This gives ample time for your order to arrive at the courier’s sorting facility.
An automated email will be sent to you with a tracking / waybill number from our authorized courier once your order is ready. Kindly ensure that you or an authorized representative is available to receive your order.
In case your package was not successfully delivered due to non-receipt, closed office / home, our courier will attempt to redeliver your order the following day. However, after the 2nd unsuccessful attempts to deliver, the courier will automatically return your order to our packing facility.
Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will
have to settle the cost of re-delivery.
Customers are responsible for paying customs duties and taxes levied by the respective country’s agency concerned with your shipment. White
Coat Manila will not reimburse payments made for such. Customs policies vary from country to country as such you agree to be the sole importer of the goods you have ordered. If you are unsure of charges and whether you will be affected, please inquire with your local customs office first.
For Canadian, UK and EU customers, this wording is required to appoint you as the importer for the goods and to authorize our customs broker
to import the goods on your behalf. As the goods are being shipped from outside Canada, the UK or EU, you, and not us, will be the importer of the goods into your country and will be liable to pay any taxes, GST, VAT and/or customs duties due on the goods.
We can accommodate changes in shipping details for as long as your order has not been turned over to our courier. Kindly email your correct shipping details to support@shopwhitecoat.com at the soonest possible time. If the order has already been turned over by our Packing Team to our courier, we will be unable to accommodate any changes. Your order will automatically be returned to our packing facility if it is not received in your original shipping address.
Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will
have to settle the cost of re-delivery. Kindly ensure that you or an authorized representative is available to receive your order.
Free shipping offers occur from time to time on our website
shopwhitecoat.com and is currently applicable for Philippine
deliveries only.
In compliance with international standards, we process orders separately on a per order / transaction basis as a result we are unable to process requests to send out separate orders together.